Contact us

Do you have questions, remarks or suggestions concerning your train journey, reservation or our products? Contact us!

Info & booking

Call our Contact Center

For information about international train travel or bookings by telephone.

  • At +32 70 79 79 79 (€ 0.30/min)
  • Payment by phone with Visa, Mastercard and American Express
  • Monday to Friday from 8 a.m. to 8 p.m., in the weekend and on public holidays from 9 a.m. to 5 p.m.

More details

Complaints & compensations

Contact our customer service

Please use the contact form addressed to our customer service department:

  • To request compensation for delay
  • To submit a complaint, comment or suggestion 

Fill in the contact form

Other contacts

Group reservations
Organise your trip for groups of 10 or more (also school trips).
Social Media
Follow us on social media, ask your questions and interact about international rail travel.

Company details

Company name

SNCB International is a direction of SNCB (Société Nationale des Chemins de Fer Belges), a limited company under public law.


Registered office

Rue de France 56, 1060 Brussels (Belgium)


Registered company number

VAT / Brussels Companies Register: BE 0203.430.576