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+32 70 79 79 79 (€0.30/min)
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+ int. and/or local cost
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During the journey

Enter a keyword to start your query or check our frequently asked questions below.

Announced train departure
How early should I get to the station before my train departs?
How can passengers access real-time information about international trains?
Are catering services available on trains?
Which platform will my train leave from?
Is there a Wi-Fi connection on board?Is there Wi-Fi on board?
Who can use the Eurostar Business Premier Lounges?
Who can use the Thalys Lounge&More and Store&More spaces?
Who can use the NS International lounges (Amsterdam, Rotterdam and Schiphol)?Who can use the NS International lounges?
Who can use the DB Lounges in the main German stations?Who can use the DB Lounges in German stations?
How do I get to Lille Europe train station from Lille Flandres station (and vice versa)?How do I get to Lille Europe from Lille Flandres (and vice versa)?
I have an ICE ticket to Germany. Do I have to take the train selected when the booking was made, or can I take an earlier or later train?
What can I do if there is any disruption to rail travel?
What is the Railteam alliance?
Do Eurostar passengers to Lille and Calais also have to check-in at Brussels (Midi/Zuid) station?
New Eurostar terminal at Brussels Midi/Zuid from 25 April 2017: what will change?