Exchange and refund

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Changing or cancelling tickets online
Can I consult or manage my booking online?
How can I change my tickets to another time or date?
How do I get a refund on my tickets if I cancel them?How do I cancel my tickets?
I have taken out cancellation insurance. How do I get a refund if I cancel my trip?
How long will it take to receive a refund if I have to cancel my journey?