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+32 70 79 79 79 (€0.30/min)

+32 70 79 79 79 (€0.30/min)
+ int. and/or local cost

Mo-Fr: 8-20h / Sa-Su: 9-16h30

Frequently asked questions

Here, we’ve gathered all frequently asked questions about ticket purchase, ticket exchange and how to prepare your journey. We also offer tips that will help you during and after your train trip.

Enter a keyword to start your query or check our frequently asked questions below.

Here is all you need to know about your international journey by rail. Enter a keyword to start your query or check our frequently asked questions below.

Purchase train tickets

Ticket purchase

How do I book an international ticket valid to or from any Belgian station? What's the easiest way to find the lowest fares for high-speed trains? How far ahead can I book my international train ticket?

All questions about ticket purchase and reservation >All questions about ticket purchase >

Changing or cancelling tickets online

Exchange and refund

How can I change my tickets to another time or date? How do I get a refund on my tickets if I cancel them?How do I cancel my tickets? I have taken out cancellation insurance. How do I get a refund if I cancel my trip?

All questions about ticket exchange and refund >All questions about exchange and refund >

Travel with luggage

Travel preparation

How much luggage can I take? Are pets allowed on board? Can I take my bike on the train?

Show all questions about travel preparation >All questions about preparation >

Announced train departure

During the journey

How early should I get to the station before my train departs? How can passengers access real-time information about international trains? Are catering services available on trains?

All questions about services during the journey >

Contact Center

After the journey

How do I report an item lost at a station or on my train? What compensation can I get in case of delay?

All questions about our help after your journey >

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV® and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 3 to 4 months before the date of departure (or from 6 months for Eurostar and ICE).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.