SNCB International Client ServiceClient Service

For travel information or reservations, please contact our Contact Centre.

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.

Important: please address your request to the company you bought your tickets from.

Send us your message

Contact details

Telephone
Mobile phone
IBAN
BIC

The journey

The journey date
Train number
VIA
DNR
PNR
Scheduled departure time
:
Scheduled arrival time
:
Actual arrival time
:

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Ombudsman for rail passengersOmbudsman

Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.

The Ombudsman’s Office is an independent authority.