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Did you buy train tickets fr SNCB-NMBS International (either online, through our app or via our contact centre)? Enter the reference of your booking here to:
Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey?
You can directly contact the relevant department for the train you travelled with. If your train is not listed below (or if you're not sure), please use our contact form.
Note: if your ticket was purchased from another company than SNCB-NMBS, you must contact the vendor of your ticket.
Any delay or complaint about your trip between Belgium and The Netherlands with the EuroCity or Eurocity Direct? Please submit our contact form.
For a delay or complaint about a trip with our local cross-border trains (Lille, Luxembourg, Maubeuge, Roosendaal, Breda, Maastricht or Aachen).
For a delay or complaint about your trip with TGV INOUI (whether or not from Brussels), with TER, Intercités or other SNCF trains in France.
Did you encounter a delay or do you have a complaint about your trip with OUIGO Brussels-Paris?
For any other complaint about Eurostar (tickets, on-board service etc.), please use our contact form.
For a delay or complaint about a trip from or to Belgium with an ICE train (Germany + onward connections to/from Austria, Switzerland, Denmark, Czechia etc.).
A delay or complaint about a trip between two stations outside Belgium with the ICE or another DB train? Submit your claim to the DB Customer Service.
Did you have a delay or do you have a complaint about your trip with Nightjet?
Please describe your problem briefly and enter your full contact and journey details in the fields provided. If necessary, you can attach any additional document with useful information.
Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.
The Ombudsman’s Office is an independent authority.
