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Did you book your train tickets at SNCB International, either online, through our app or via our contact centre? With MyTrain, you can find all your booking details, such as departure times or seat numbers, very easily.
For travel information or reservations, please contact our Contact Centre.
Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.
Please address your request to the company you bought your tickets from.
Exception: have you encountered a delay on Thalys or Eurostar? Or do you have a complaint about a journey operated by Trenitalia? Please contact the Thalys, Eurostar or Trenitalia customer service directly.
Do you want to apply for a compensation for a delay experienced on Thalys or Eurostar? Or do you have a complaint about their on-board services? Please contact the customer service of the concerned rail company directly.
Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.
The Ombudsman’s Office is an independent authority.
