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Europe by rail Thalys | Eurostar | TGV | ICE

Types of international train tickets

What’s an e-ticket?
As a delivery method of international train tickets, e-tickets allow you to travel using a 2D bar code on your smartphone or tablet. If you prefer a paper ticket, you can also print out the e-ticket.

Where can I buy one?
You can book e-tickets on our website or via our app.

Which trains can I board with an e-ticket?
E-tickets are valid on Thalys, Eurostar and ICE trains, as well as on conventional trains in the Benelux and Germany.

How do I use the e-ticket?
You can use your e-ticket in three ways:

1. Save the e-ticket to our app on your smartphone or tablet
After your purchase, you can save the e-ticket to our app by clicking the button shown in your confirmation email, or directly in the app. You can now display the ticket on your screen at any time, even if you’re offline.

Save an e-ticket to our app:
> Access the "My tickets” menu
> Enter your DNR (booking reference)
Your e-tickets will automatically be stored in the app

You haven’t installed the app yet?
Download it now for iPhone or Android

2. Travel with the 2D bar code attached to your purchase confirmation email
Don’t forget to save the bar code to your smartphone and/or tablet, as it can be hard or even impossible to open the image if you don’t have an internet connection.

3. Print your paper e-ticket
You can also download your e-tickets as a PDF and print them out. We recommend you print the tickets immediately, as you will be charged a €3.50 fee if your tickets have to be reissued at the station (this is only possible in SNCB stations with international sales desks).

In all cases, the 2D bar code serves as your valid ticket, so it must be shown to the ticket inspector during your journey (or scanned at the automatic Eurostar check-in gate if you are travelling with Eurostar).

E-tickets are nominative and not transferable. On the train, you just show your e-ticket to the train manager, along with an official identity card.

Why wait in line at the counter? With Digital Homeprint, you can simply print your ticket at home!

 

The principle is very easy: you make a booking on this website and you choose the option Digital Homeprint. In the confirmation mail of the booking, you will see a link to view your ticket (in a PDF file). This ticket can be printed on your printer at home or at work on a simple sheet of A4 paper.

 

Your homeprinted tickets are nominative and not transferable. This is why you have to enter the name and surname of every traveller during the booking process. On the train, you just show this homeprinted ticket to the train manager.

 

The option of printing your tickets at home is offered for TGV® and TGV Lyria, but also for trains operated (partially or entirely) by SNCF (France), CFL (Luxembourg), SBB (Switzerland) and ÖBB (France).

Ticketless Thalys allows you to travel to any Thalys destination without a printed train ticket. You are no longer required to pick up your ticket from the station, nor to have the ticket sent to you or to print your ticket at home. 

 

While booking online, you just have to enter the number of your Thalys The Card together with your passenger details at the first step, and choose the Ticketless option when selecting your delivery mode later on in the booking process.

 

For the control on board, you will just have to present your The Card chipcard or the confirmation e-mail of your ticketless booking with a 2D-bar code.

 

Ticketless

Of course, you can still travel with 'normal' paper tickets. You can get them in two different ways:

 

1) Collect your tickets from the international ticket windows of the following stations:

 

Aalst, Aalter, Aarschot, Ans, Antwerp-Berchem, Antwerp-Central, Arlon, Ath, Blankenberge, Braine-l'Alleud, Braine-le-Comte, Bruges, Brussels Airport, Brussels-Central, Brussels-Luxembourg, Brussels-Midi, Brussels-North, Brussels-Schuman (on weekdays), Charleroi-South, Ciney, Deinze, Denderleeuw, Dendermonde, De Panne, De Pinte, Diest, Enghien, Eupen, Geel, Gembloux, Genk, Gent-Dampoort, Gent-Sint-Pieters, Genval, Halle, Hasselt, Herentals, Huy, Izegem, Kapellen, Knokke, Kortrijk, La Hulpe, La Louvière-Sud, Leuven, Libramont, Liège-Guillemins, Liège-Palais, Lier, Lokeren, Louvain-la-Neuve University, Marloie, Mechelen, Mol, Mons, Mouscron, Namur, Nivelles, Ostend, Ottignies, Oudenaarde, Roeselare, Rixensart, Sint-Niklaas, Sint-Truiden, Soignies, Tielt, Tienen, Tournai, Tubize, Turnhout, Verviers-Central, Vilvoorde, Visé, Waregem, Waremme, Waterloo, Waver, Wetteren, Ypres, Zottegem.

 

You can collect your tickets at the station as soon as your receive your booking reference to confirm your booking. They can be collected by showing your booking reference right up until your train departs (however, please arrive at the station with plenty of time to spare, to take into account any possible delays due to queuing at the ticket office).

 

IMPORTANT: If you pay by credit card, the holder of the card used to pay for the tickets must collect the tickets in person and produce the card.

  

2) Delivery of tickets by mail

 

This method of ticket delivery will be offered whatever method of payment you choose, provided that you book your tickets at least 10 days before your date of departure.  Tickets can be sent to any delivery address in Belgium or the Grand-Duchy of Luxembourg (apart from PO boxes).

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