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Cancelling international train tickets

Not going ahead with your journey? You can cancel your international train tickets.

Refunds are subject to the conditions applying to your chosen fare.

In any case, we recommend you cancel your ticket before your scheduled travel date.

Online cancelation - with your MyTrain account

Online cancellation is only available for:

  • tickets bought on our website, via our mobile app or from the SNCB Europe Contact Centre
  • tickets for which the conditions allow a refund
  • tickets that have not already been printed at the station or sent by post
  • a complete booking; 1 or more tickets for the same passenger or 1 or more tickets for the same journey.

 

If you’re registered with MyTrain?

Simply log in and select the booking for which you want to cancel your tickets from the list of your previous reservations.
Cancel the tickets in question. You’ll automatically receive a full or partial refund.

 

If you’re not registered with MyTrain?

Click on ‘My tickets’ in the navigation for this website. In the right-hand column on the next page, fill in your booking reference and email address. In your booking, select the tickets you want to cancel. You’ll automatically receive a full or partial refund.

By phone

Have your booking reference (a 6 or 7-letter code) ready. You can find this on your train ticket or in your confirmation email.

  • Digital Homeprint ticket: the booking reference (DNR) is in the top-left corner of your A4 page 
  • Ticketless Thalys: the booking reference (PNR) is in your confirmation email from SNCB Europe and Thalys 
  • Normal ticket: the booking reference (DNR) is in the bottom-right corner of your train ticket and in your confirmation email

Call the SNCB Europe Contact Centre + 32 (0)70 79 79 79 (€0,30/min) and ask for a refund (subject to the conditions for your chosen fare) for your international train ticket.

 

Note: This only applies if you have booked your tickets with SNCB Europe by phone or online!

 

In the station

You can get a refund for your international train tickets at the following 28 stations:

Arlon, Antwerpen-Berchem, Antwerpen-Centraal, Mons, Bruges, Brussels-Centraal/Central, Brussels-Luxembourg, Brussels Airport, Brussels-Nord/Noord, Brussels-Schuman, Brussels-Midi/Zuid, Charleroi-Sud, Kortrijk, Tournai, Braine-l’Alleud, Eupen, Gent-Dampoort, Gent-Sint-Pieters, Hasselt, Leuven, Liège-Guillemins, Louvain-la-Neuve Université, Mechelen, Namur, Ostend, Ottignies, Sint-Niklaas, Verviers-Central.

Note: With a Digital Homeprint ticket or Ticketless Thalys, you can only claim a refund by phone or online. If you paid for your tickets by credit card, you’ll receive the refund via the same card.

 

Via the travel agent

If you bought your international train ticket through a travel agent, you can contact an SNCB Europe affiliated travel agency for a refund.
You can find the conditions for your fare in your confirmation email or on  MyTrain, even if you weren’t registered when you bought the tickets.
You can find the conditions for tickets you’ve bought at the station on the receipt you were given when you bought them.  

Have you considered cancellation insurance?

Through our partner Touring, SNCB Europe offers you the possibility to take out cancellation insurance when you book your train tickets (only applies to trains with compulsory reservation, except night-trains).

For just €3 per person per journey, your travel costs are covered against a whole series of unforeseen circumstances ,even if you’ve chosen a Non Flex fare.

Chosen a Mid Flex rate? SNCB Europe will refund a predefined percentage of your travel costs and Touring will cover the rest.

For a full list of insured events, see Touring general conditions.

Download the claim form and medical statement to submit a travel insurance claim.

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Do you have a Thalys TheCard or Eurostar Frequent traveller loyalty card? Enter your card number at the next step to earn points with your travel!
Do you have a discount card for travelling at a reduced fare? Select your card at the next step.
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