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Europe by rail Thalys | Eurostar | TGV | ICE

Client Service

Customer Care Europe (international rail services)

10-14 B-MS.035

Avenue de la Porte de Hal 40

B-1060 Brussels (Belgium)

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Thalys Customer Service

P.B. 14

B-1050 Brussels (Belgium)

Tel. +32 70 66 77 88

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Eurostar Traveller Care

81 Station Road (Kent House)

Ashford - TN23 1AP

United Kingdom

Tel. +32 2 400 67 31 / +44 1233 617 575 (from UK: 03432 186 186)

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SNCB Customer Service (national rail services in Belgium)

10-14 B-MS.143

Avenue de la Porte de Hal 40

B-1060 Brussels (Belgium)

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Would you like to claim compensation for a delayed train? Or would you like to make a suggestion or complaint about an international rail journey? Please use the webform below.

 

For travel information (timetables and fares), for reservations and for exchanging or cancelling your international train tickets, please contact the SNCB Europe Contact Center.

 

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