Traffic disruptions and alterations
Terrorist threats in Brussels: specific measures for international rail journeys until Monday 30 November
Latest update: Friday 27 November, 16h00
As a consequence of terrorist threat, the Brussels underground is closed until further notice. International train services are operated normally, with additional safety measures in French and Belgian stations. Passengers for Thalys departing from Paris Nord, Brussels-Midi or Antwerp-Central station are requested to be at the station at least 30 min. before departure for security controls.
For passengers who would like to cancel or exchange their journey, rail carriers have announced the following measures:
Eurostar passengers with a ticket from/to Brussels-Midi valid from Saturday 21 to Monday 30 November can exchange their ticket at no extra cost (regardless of the fare purchased) within a period of 60 days for another travel date within 120 days.
Travellers with a Thalys ticket for travelling on the Thalys network between Saturday 21 and Monday 30 November included can get a full refund of their ticket until Friday 27 November, regardless of the fare or route. Besides, until Sunday 29 November, all Thalys tickets can be exchanged for another travel date, regardless of their route, travel date, fare conditions or point of sales.
Tickets for TGV® Brussels-France (including further connections in France) for travelling between Saturday 21 November and Monday 30 November can be refunded through their original point of sales ,
Tickets for international InterCity or EuroCity trains from, to or via Brussels or for ICE trains on the Brussels-Cologne-Frankfurt route for travelling on Saturday 21 November and the following days (as long as alert level 4 is maintained in the Brussels area) can be refunded through their original point of sales.
Please check this page regularly for further updates.
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Disrupted Thalys services between Cologne and Essen until Saturday 12 December
Due to a fire in a signal box in Mülheim, major engineering works are required on the German network. Thalys services between Cologne and Essen will be disrupted until Saturday 12 December 2015.
Thalys 9437 and Thalys 9484 have as departure/ arrival station Düsseldorf Hbf. They will not call at Essen Hbf.
All the other Thalys trains from/to Germany will leave from or arrive at Cologne Hbf. They will not call at Düsseldorf Hbf, Düsseldorf airport, Duisburg Hbf and Essen Hbf.
Since no specific date has yet been communicated concerning traffic recovery, Thalys tickets sales from/to the non-operated train stations have preventively been closed..
Customers with Thalys tickets to/from Düsseldorf, Düsseldorf Airport, Duisburg or Essen can use the interior German network between Cologne and Essen at no additional fee. Travelers who would like to cancel their journey can ask for a refund at no extra cost, whatever the fare conditions.
Refund can be made by the initial point of sale or by phone.
Check adapted timetables in our journey planner >
28 and 29 November: train services interrupted between Arlon and Luxembourg
Due to planned engineering works on the Luxembourg rail network, train services will be interrupted between Arlon and Luxembourg on Saturday 28 and Sunday 29 November.
Replacement bus services will be available between Arlon and Luxembourg, connecting with InterCity services from/to Namur and Brussels.
Travellers to/from Metz, Strasbourg and Basel can use the following alternative routes:
- EC 91 "Vauban" (Bruxelles-Midi 7:33 - Luxembourg 10:50 - Basel 14:56): travellers are kindly advised to depart 1 hour earlier with IC 2106 to Arlon (Brussels-Midi 6:33 - Arlon 9:28), and embark on the substitution bus from Arlon to Luxembourg. In Luxembourg, onward connections are available via Nancy and Strasbourg.
- EC 97 "Iris" (Bruxelles-Midi 12:33 - Luxembourg 15:52 - Basel 20:09): will depart 1 hour earlier (Bruxelles-Midi 11:33), and will be diverted via Athus between Arlon and Luxembourg. From Luxembourg onwards, EC 97 service will operate according to its usual schedule to Metz, Strasbourg and Basel.
- EC 90 "Vauban" (Basel 13:16 - Luxembourg 17:09 - Bruxelles-Midi 20:27): will depart from Basel according to its usual schedule, but will be diverted via Athus between Luxembourg and Arlon. Arrival in Namur and Brussels with 1 hour delay.
- EC 96 "Iris" (Basel 16:21 - Luxembourg 20:09 - Bruxelles-Midi 23:27): will depart from Basel according to its usual schedule, but will terminate in Luxembourg (arrival 19:48). Travellers can use a replacement bus from Luxembourg to Arlon, and embark on IC services from Arlon to Namur and Brussels.
Check adapted timetables with our journey planner >