Francine, 56 years old
‘Whether I purchase my train tickets online? I haven't tried it yet, to be honest. What if I find them at a better price somewhere else? I prefer to buy them locally. I have a better idea of prices that way.'

SNCB Europe offers you a one-stop-shop website where you can purchase tickets for all rail operators for the price quoted by the operators themselves! In addition, the site often offers promotion tickets that are only available online. In other words: you always get your train tickets at the very best rates online!

Jan, 45 years old
'Order my tickets online? And how am I supposed to get them? I know how it goes... I can just picture the delivery problems and my tickets arriving too late.'

SNBC Europe gives you a choice of delivery options for your international train tickets:

• print your own tickets at home
• delivery by post
• at the station of your preference (window or machine)

Karen, 27 years old
'You hear all these stories about people whose credit card information was abused when they made an online purchase. I'm actually apprehensive to make payments online as a result.'

SNCB Europe guarantees security of your personal data and payment information at all times, with the following online payment options:

• For online credit card payments, SNCB opted for a 3D-Secure licence.
• We use the secure payment environment offered by Ogone.
• The payment procedure takes place in a secured zone (https).
• SNCB Europe has been certified by Trustkeeper as a secure e-commerce website.

Ronald, 69 years old
'I don't like to make my purchases through the internet. It lacks that personal touch! What happens if a have a problem while I am ordering my train tickets? A computer won't be able to help me when that happens!'

Our staff at SNCB Europe will be most happy to provide personal assistance should you encounter problems relating to your tickets, applications or orders. How?

• at the stations
• via the SNCB Europe Contact Centre

Annie, 35 years old
'Purchase my train tickets in advance? I have my doubts, to be honest. Suppose you fall ill and can't make the journey? If you have already purchased your ticket for that day, you can kiss your money goodbye!'

SNCB Europe focuses on client comfort. That is why we offer a refund option in accordance with your chosen travel format.

• Full Flex ticket: Flexible exchange of your ticket and a full refund up to the travel date (or, depending on the carrier, even after the travel date). Via MyTrain.
• Travel cancellation insurance: For as little as EUR 2.50 per person per route, SNCB Europe offers travel cancellation insurance that refunds even the cheaper Low Flex-ticket in the event of unforeseen incidents and illness.

Jeanine, 49 years old
'I read somewhere that many internet sites are unreliable. There is no way of knowing who they are, where they are based; they provide false contact information... How am I to know that this is not one of those sites?'

SNCB Europe is a division of SNCB, an established company with a solid reputation in Belgium since 1926! SNCB Europe stands for passion, innovation and pragmatism. Our staffs are ready to help you whenever necessary!

Anthony, 28 years old

'Does it matter where I buy my train tickets? I mean, they’re not getting any cheaper, regardless whether I purchase my tickets online or at the train station. The price remains the same, no?'

SNCB Europe charges an administration fee of up to € 7 when you purchase your train tickets at an SNCB station or through the SNCB Europe Contact Center. Several websites also charge booking fees for booking train tickets online. When you book your tickets online at www.sncb-europe.com  you will pay no administration fee whatsoever!

Jo, 32 years old

'To be honest I prefer booking my entire holiday on a single website. I book my trip, hotel and excursions in just a few clicks!'

At SNCB Europe you can buy so much more than just train tickets. You can also book various other services, including your hotel, rental car, tickets for Disneyland®Paris, ... .