Assistance in other countries
We are pleased that specific facilities for mobility impaired passengers are provided in most international trains and railway stations.
For any request for assistance on an international journey from or to a Belgian station, please fill in our assistance request form at least 48h prior to travelling, or call the information and assistance centre of SNCB Mobility at +32 (0)2 528.28.28 (7:00 AM to 9:00 PM).
For any request for assistance on a journey abroad (i.e. with departure and arrival outside Belgium), please contact the assistance service of the relevant country:
| Country |
Contact Point |
Telephone / Facsimile |
Facsimile |
Languages |
Duty Times |
|
Austria
|
ÖBB: Mobilitätsservice Zentrale |
Phone: +43.5.1717(option 5)
Fax: +43.1.5800.830.05555
|
|
DE |
Daily from 7 AM to 10 PM |
| Belgium |
SNCB Mobility information and assistance centre |
Phone: +32 (0)2 528.28.28 |
|
FR, NL, EN, DE |
Daily from 7 AM to 9.00 PM |
|
France
|
SNCF: Accès Plus |
Phone: +33.890.640.650
Fax: +33.825.825.957
|
|
FR |
Daily from 7 AM to 10 PM |
|
Germany
|
DB: Mobilitätsservice-Zentrale |
Phone: +49.180.5.512.512
Fax: +49.180.5.159.357
|
|
DE, EN |
Daily from 8 AM to 4 PM, from Monday till Friday until 8 PM |
|
Luxembourg
|
CFL: Video Surveillance |
Phone: +352.4990.3737
Fax: +352.4990.3489
|
|
LU, FR, DE, EN |
Daily from 0 AM to 12 PM |
|
Netherlands
|
NS: Service Centrale |
Phone: +31.30.235.78.24
Fax: +31.30.235.39.35
|
|
NL |
Daily from 0 AM to 12 PM |
|
Switzerland
|
SBB/CFF: Call Center Handicap |
Phone: +41.51.225.71.50
Fax: +41.51.225.70.90
|
|
DE, FR, IT |
Daily from 6 AM to 10 PM |
|
United Kingdom
|
East Midlands Trains (from London St Pancras) |
Fax: + 44.207.843.7715 |
|
EN |
|
| South East Trains (from Ashford): Customer Servcies Centre |
Phone: +44.8455.678.6976 |
|
EN |
|
