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Passenger rights

Passenger rights and conditions of carriage

New passenger rights (PRR ou Passenger Rights Regulation) apply as from 03.12.2009 for passengers travelling by rail within the European Union. These rights are described in the following documents:

the Regulation n° 1371/2007 of the Eropean Parliament and of the Council on rail passengers’ rights and obligations (PDF);
the Uniform Rules regarding the agreement for international railway transport of passengers and luggage (PDF);
the General Terms and Conditions for the International Carriage of Passengers by Rail (PDF);
the special conditions applying to the particular routes, train types or offers chosen. These special conditions are available in the Product Files for international train traffic of SNCB Europe (instructions to sales staff, only available in French or Dutch); these general terms for booking international tickets through this Internet site.

Visit the European Commission's information website about your passenger rights >

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* Unless expressly stated otherwise, all fares quoted are per person (VAT included), based on a return journey in 2nd Class from Brussels and subject to availability.

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