Privacy statement

SNCB Europe is committed to ensuring your privacy and that of all visitors to its website and seeks to achieve this by complying with all statutory requirements relating to the protection of privacy.

Visitors to this website should be aware that a certain amount of information about them is known or can become known to SNCB Europe simply by connecting to this site. By connecting to the SNCB Europe website as a visitor, you give SNCB Europe your express agreement to record and process this data.

SNCB Europe places a cookie on your computer on your first visit to its website. A cookie is a small file sent from the server hosting the website to your computer's hard disk which contains information about you and makes it easier for you to use the website (e.g. language preference, so that the web pages are displayed directly in your chosen language on your next visit). Cookies also enable SNCB Europe to show you the content most suited to your needs. You can refuse cookies by changing your browser settings.
SNCB Europe has the right to ask you to provide certain personal data for the sale of certain products through this website, for instance when ordering travel tickets, etc. This personal data enables SNCB Europe to follow up your order, to continuously improve the services we offer you, and to adapt the service to your needs.

SNCB Europe has the right to use the information about you for market research or product development purposes.
Unless an explicit written opt-out is notified to the data controller identified at the bottom of this statement, SNCB Europe has the right to communicate this data to third parties for promotional and other lawful purposes.

By creating a "MyTrain" account, you can opt to receive promotional correspondence, information on the services offered by SNCB Europe, and to take part in surveys organised by SNCB Europe or third parties authorised by us. You can cancel or change this option at any time without charge by changing your preferences in your MyTrain account.
You can view your personal data held by SNCB Europe at any time and make any necessary changes, or ask SNCB Europe without charge to delete the data from its files or to refrain from disclosing all or part of the information received to third parties.

If you live outside the European Union and wish to make a booking online, by proceeding with this booking you are deemed to have given your consent to having your personal data transferred outside the European Union for the purposes outlined in this privacy statement.

Furthermore, as this facility is open to you, you are free to e-mail SNCB Europe with your comments, designs, models, etc., as well as any feedback, suggestions, comments, queries or other matters relating to the content of SNCB Europe's website or its operations.

SNCB Europe will also treat your e-mails in accordance with the law and other requirements as stated above.

However, SNCB Europe asks that you refrain from sending e-mails disclosing your racial or ethnic origin, your political opinions, your religious or philosophical convictions, trade union affiliations, or any details of your personal relationships or health. Should the visitor decide to ignore this advice, he or she will have no right of redress against SNCB Europe.

By sending e-mails the visitor waives all rights to the content of these e-mails, which may be reproduced, used, reformatted, disseminated, etc. by SNCB Europe without any restriction and without any prior notification. Furthermore, SNCB Europe may use the ideas, concepts, techniques, etc. contained in these e-mails for all possible purposes without any restriction and without notifying the visitor, including but not limited to the development, design, marketing and sale of products and services. Visitors should be aware that sending e-mails to SNCB Europe with content that came to their knowledge or was placed in their possession unlawfully, will render them solely liable both with respect to the transmittal itself to SNCB Europe and for the use thereof which they or SNCB Europe make or may make. Visitors must refrain from "spamming" (mass e-mailings). Visitors are prohibited from sending e-mails containing viruses or e-mails that are liable to damage the website in any way whatsoever. Visitors found committing such acts will be liable to prosecution. They may also be denied access to the website.
You have the right to refer any complaint you may have regarding the treatment of your personal data to the Belgian Privacy Commission.

Data controller: 

        SNCB Europe 
        Bureau B-EU.326 
        Avenue de la Porte de Hal 40 
        1060 Brussels