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Client Service

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Client Service THALYS

Client Service Thalys International
P.B. 14 1050 Brussels 5 - BELGIUM
Tel. +32 (0)70 66 77 88
Fax. +32 (0)2 504 05 00

Eurostar Traveller Care

81 Station Road (Kent House) 
Ashford - TN23 1AP

United Kingdom
Tel. +32 (0)2 400 67 76

Client Service SNCB Europe

Bureau B-EU 024, Section 13/6
Avenue de la Porte de Hal 40 - 1060 BRUXELLES
Fax +32 (0)2 528 25 29

Client Service SNCB Mobility (domestic trains in Belgium)

Bureau B-MO 062, Section 13/6
Avenue de la Porte de Hal 40 - 1060 BRUXELLES
Fax +32 (0)2 528 21 39

Do you need to contact the SNCB Europe Client Service for any claim (compensation for delay, refund etc...) or question about international journeys by train? Download and send our contact form (PDF).


 

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Thalys, Eurostar, TGV and ICE is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 3 months before the date of departure (from 4 months on Eurostar).

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